• Photo of Revenue team members

    Members of the Revenue Team celebrate a job well done.

  • Photo of Lean Six Sigma Training Event

    Campus staff learns about lean waste during APR sponsored Lean Six Sigma Training.

  • Photo of the Internal Billing Team celebration

    The Internal Billing Team receives congratulations on their achievements.

  • Photo of event participants

    Community of Practice members engaging in an activity during the WiCi kick-off event in May 2016.

  • Image from FP and M work order team

    Mike Pena talks to the team about the FP&M work order process map.


APR was a project initiated in 2007 to improve complicated, cross-campus processes. Now firmly established as a unit reporting to the Vice Chancellor for Finance and Administration, APR has helped apply process improvement methodologies at every level across campus.

There is always challenge in effecting culture change. At UW-Madison, we have a deeply-rooted commitment to decentralization, and it serves us well in many ways. It does, however, make standardization, internal communication and change extremely difficult. APR works with campus leaders to tell the story of culture change and develop strategies for moving improvement forward at all levels of the university.

APR has created a reputation for success in improving how we deliver effective administrative services to the campus community and changing how we do our work. We have grown slowly – adding skills through training and practice, so we are now able to assist campus in improving processes at the departmental/divisional level, across campus and at the enterprise level.

Have a project in mind? Please get in touch with us. We look forward to hearing from you!

Administrative News